1. Returns Eligibility:
– Products must be in their original condition with all accessories, manuals, and packaging.
– Returns are accepted within 07 days from the date of delivery.
2. Non-Returnable Items:
– Personalized or customized products.
– Software, downloadable products, and gift cards.
– Products damaged due to misuse, abuse, or improper care.
3. Return Process:
– Contact our customer service team at [sales@shantanuinfotech.com] & contact number[7208186733 & 7208186734] to initiate the return process.
– Provide your order number, product details, and reason for return.
– Our team will guide you through the return process and provide a return authorization.
4. Return Shipping:
– Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
– We recommend using a trackable shipping method to ensure the safe return of the product.
5. Exchange Policy:
– If you received a defective or damaged product, we will happily exchange it for a new one.
– Exchanges are subject to product availability.
6. Warranty Information:
– Our products are backed by a 3-year warrenty for portable hard drives and 5-year warranty for power hard drives. Please refer to the warranty information provided with your product for details on coverage and claims.
7. Customer Support:
– Our customer support team is available to assist you with any questions or concerns regarding returns. Contact us at [sales@shantanuinfotech.com].
8. Policy Changes:
– We reserves the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Shantanu Pvt Ltd.. We appreciate your trust and are committed to providing you with exceptional service. If you have any further questions, please don’t hesitate to contact our customer service team.
